One of the most important departments of any hotel staff is the management of human resources. Proper management of human resources may be the difference between a well-run hotel and a bad hotel. The human resources manager can control almost all the feeling and the presence of the entire hotel. This means that the importance of human resources management for hotels is very evident.
There are several areas where human resources management is very important. One of these areas is for newly recruited employees. Employees hired at a hotel may alter the quality of the service and the hotel environment. This means that it is very important to pick up optimistic and dedicated workers for each position. It is the work of the human resources manager to ensure that good people are chosen to work at the hotel. In many cases, many hotel workers only participate in hotel work, since they can not find anything else to do. There are not many people who have a dream to run or serve in a hotel setting. However, there are some people who want to work in this capacity, and it is the work of the human resources manager to find these people.
Employee retention is another major problem in the hotel services business. Since many of the employees do not have hotel work as their final career goal, many of them only work in a hotel for a short period of time. It is possible that they would have to abandon other employees due to bad work ethics or other problems. However, there are ways that a human resources manager of the hotel can curb some of the wishes and the likelihood that employees will move to other jobs quickly. The importance of human resources management for hotels is very large in this area. Managers can provide good training and incentive programs that will allow employees to stay longer in the hotel. Having a clear progress plan to advance to higher levels of service will also make employees stay much longer.
The problem of the progression and promotion of employees is also a big problem for the hotel industry. The importance of human resources management for hotels is demonstrated in this area. Hotels that offer the means to advance the site or provide employees with training so that they can obtain the necessary skills for an advanced position are very important for the retention rate of employees. It is easy to implement services of this nature and the expenditure is insignificant compared to the expense and the time necessary to constantly find new employees to replace those who always leave shortly after being hired. One of the easiest things to implement is the English lesson. Many hotel employees do not speak English very well, which is why it is a great incentive for them to continue working in a hotel if they offer English classes.
The importance of human resources management for hotels is also important in the employee services area. If employees know that they can reach the human resources manager whenever they have a problem or problem, it is easier to work with good conscience. Many human resources departments implement different games and activities to make the work environment more interesting and fun for employees. There are many different services that a human resources manager can think of to help morale employees. Perhaps the hotel could implement a babysitter service, or have a park every day. These small services go a long way in making employees happy. Happy employees make happy businesses and customers happy.
As you can see, the importance of human resources management for hotels is very good. There are thousands of ways in which a human resources manager can make a hotel work more efficiently and smoothly. There are many different areas that can benefit from the experience and the guidance of a human resources manager. Therefore, it is very important not to undermine the importance of the manager. Without a human resources manager, a hotel is not the same or nice to customers and employees.