Almost all of us have had a bad experience with a hotel at one time or another. Perhaps the room was not completely clean, odor or was located a little too close to the ice machine. Perhaps the free continental breakfast is just what you pay. Or maybe the 17-year reception receptionist was too busy on his BlackBerry to take a quick look at him, losing his next shuttle bus to the airport.
Whatever the case, consumers should not complain about their family and friends after arriving home from their vacation or business trip. Raising the problem with the hotel, if done correctly, can not only solve the problem, but it can receive compensation. Would not it be great to receive free hotel stays, room upgrades, discount coupons or even cash refunds for your problems? Follow these 3 steps to get the best results to resolve a hotel claim:
1. Address the problem immediately: When there is something wrong with staying in The first course of action is to raise the problem with the hotel manager as soon as the problem is discovered. Just explain how your expectations are not met and what you would like them to do about it.
Suppose you get a room that is close to the ice machine and that you can hear the machine every time someone goes to the ice. Tell the reception that your room is noisy due to the ice machine, which is a lightweight bed and would like to move. When you talk to hotel staff, always stay calm and polite, but do not be afraid to say so. For example, do not hesitate to tell them that you are willing to make a room upgrade, but a rebate is not acceptable.
2. Go up (but be reasonable): Increase your problem with the hotel administrator. Do not waste time with the lower level staff if you are not prepared to solve the problem or you do not have the authority to do so. When you talk to the hotel administrator, he understands that even the manager can not accommodate your request. If you are a different hotel room you are looking for, the hotel may have the maximum capacity. Try to be flexible and think outside the box. If the pool is closed, maybe there is a hotel near which the pool can be used. The point is this: work with the hotel to find a solution.
3. The complaint letter: If the hotel can not solve the problem properly, it is a good idea to write a letter. A good complaint letter to a hotel begins before leaving the hotel. Make notes of the dates and times of the key events, the name and position of the person you talked with and the nature of the conversation. These notes will be useful. The letter must be sent to the highest person of the company you can find, including the CEO. Adhere to the facts and not be rude. Most importantly, explain how you want to make up for it. The common items received include full or partial refunds, free future stays, hotel loyalty points and discount coupons.
I live up to 100 days in the year. Although many hotels do not meet standards, promises and expectations, it seems to me that most hotels are really interested in solving problems. Do not hesitate to tell someone when something is not right. The hotel may be willing to fix the problem while receiving valuable information to improve the stay of future visitors.